Urgent Care Team

Our Urgent Care Team comprises of Advanced Paramedic and Paramedic Practitioners, who are senior health care professionals with additional training, qualifications and experience allowing them to undertake tasks once performed by Doctors. They are experienced at taking a patient history, assessing symptoms, making a diagnosis and instigating treatment or referrals as required.

The team generally see patients with new illness or injury and flares of pre-existing chronic health conditions.

To access the Urgent Care Team, submit a request through our online service. The request will be triaged by a member of the team, they will then contact you to arrange the most appropriate response to your query/ health problem. This could be a telephone consultation, through messaging, face to face appointment or a home visit. The team will prioritise their workload and urgent patients will be dealt with first, however all patients will be managed within 2 working days.

The Urgent Care Team work independently as a practitioner lead team, however have access to a GP if required and meet regularly throughout the day.

 Team Members

Patrick Kember – Advanced Paramedic

PGDip Advanced Practice

Available: Mon, Wed, Thurs, Fri



Nicola Heathcote – Specialist Paramedic

BSc (Hons) Emergency Care

Available: Variable Hours / Days

We also have a number of qualified Doctors from the Hospital in their second year of hospital training who join the team for periods of up to 4 months.  

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