The easiest and fastest way to get any kind of help is with AskmyGP. It saves us time too, so please help us to help you. Ask MyGP is for access to a doctor, paramedic or nurse practitioner.
For nurse appointments please telephone as usual ( i.e. dressings, blood tests, blood pressures, vaccinations, injections, diabetes and asthma/COPD, family planning).
For everything else use AskMyGP or if not available please ring us if you need help that cant wait :
Available from 8.15 am Monday to Friday until capacity is reached- we respond within 48 hours. Anything more urgent please ring.
We can usually get back to you within 48 hours, and will see you same day if needed.
All our registered patients are welcome, parents and carers on behalf of patients too.
You can name a GP if you wish (so long as they are working today)
You may prefer a telephone, email or face to face response but teh clinician will assess your request and come back to you with the most appropriate response.
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GP Community Pharmacy Consultation Service
There is a new, same-day, GP Community Pharmacy Consultation Service to help you receive quality care and support for minor health conditions, more quickly through accessing care via your community pharmacist. This is for minor illnesses and injuries such as: ankle, foot, knee, lower leg or arm swelling or pain, athlete's foot, allergic reactions, bites or stings, coughs and colds, eye infections, headaches, lower back pain, mouth ulcers and blisters, rashes, sore throats and shoulder pain.
Now, when you contact us regarding a minor condition, after discussing your conditions, where appropriate, Patient Services will offer you the option of having a same-day appointment with your Community Pharmacist.
Community Pharmacists are highly qualified and experienced in providing clinical advice and care (including recommending over the counter treatments) for minor injuries and conditions. They will offer you a same-day consultation via the phone, or in person, which can be arranged quickly and at a time to suit you.
Your Pharmacist will take your medical history, ask about your symptoms and any current medication you might be taking. Following the consultation, the pharmacist will offer you self-care advice and if appropriate, offer you an over-the-counter product. The pharmacist will make a record of the outcome of your consultation and send it to your GP.
If having given you advice/treatment, your pharmacist identifies you need further specialist help, your pharmacist will be able to refer you back to your GP or onto another health service for support.
Community Pharmacists have already successfully seen thousands of patients for a consultation for a minor condition, following a call to NHS 111 and through GPs around the country who have been piloting this service. Evidence from these pilots shows advice provided by Community Pharmacists results in the same outcome, as if the patient went to see their GP, or attended an emergency department.
This is a new initiative across Somerset whereby patients can make appointments at extended times (up until 8pm at night Monday-Friday and on Saturday mornings) at other practices across the local area. Practices working together to deliver extended access to appointments are listed below.
Appointment types will vary, some being face to face and some on the 'phone and there will be a mixture of pre-bookable and same day appointments available across the week. They may be with a doctor but could also be with another healthcare professional such as a primary care practitioner, health coach or a nurse. We are keen to balance the importance of continuity of care with convenient access for patients whilst ensuring that the service is safe.
To book an evening or weekend appointment please contact your registered practice during normal opening times, this will help us to signpost you to the most appropriate option for your particular problem. By contacting us we can fully explain the process, ensure that the booking is appropriate (as we hope to be able to meet your needs by offering an appointment with your usual GP) and cover all the relevant information (and consent) that we need to before we book an appointment for you. Further information is shown below:
Abbey Manor Medical Practice, Yeovil
Church Street Surgery, Martock
Crewkerne Health Centre
Hamdon Medical Centre, Stoke Sub Hamdon
Hendford Lodge Medical Centre, Yeovil
Oaklands Surgery, Yeovil
Penn Hill Surgery, Yeovil
Preston Grove Medical Centre, Yeovil
Ryalls Park Medical Centre, Yeovil
The Ilchester Surgery, Yeovil
Buttercross Health Centre, Somerton
These are always available to book up to 1 month in advance.
In order to help you most effectively, the Doctors have requested that our reception team ask you for a little more information when you are booking appointments. When you next ring for an appointment, please help us to help you by giving us as much information as you feel able. It isn’t always necessary to see your Doctor, as we have other health professionals who can also help.
- Specialist trained nurses, who can deal with minor illness and childhood ailments
- Reception can deal with some requests directly e.g. sick notes, prescription queries, test results and hospital enquiries.
- We have trained nurses who specialise in diabetes, asthma, family planning, sexual health, coronary heart disease and travel vaccinations. Our Healthcare Assistants can help with blood pressures and blood tests.
- Some problems can also be dealt with by your Doctor over the telephone.
- For advice & help from a Nurse/Doctor 24 hours a day you can contact, NHS DIRECT on 0845 46 47.
- Did you also know a new Minor Ailments Scheme is operating within pharmacies, which means you can get medicines from a local pharmacy for some minor ailments instead of waiting for a GP appointment or prescription/antibiotics. Normal prescription charges or if you are exempt, apply (conjunctivitis, cystitis, thrush, impetigo, hay fever, athletes foot, ringworm, headache, cough, fever, sore throat.)
- Acute eyecare problems - can be assessed through your local optician (Boots, Harts and Robert Frith). Designed for recent eye problems and you can contact the optcian direct for, red eyes, pain, flashes and floaters, mild trauma, foreign body, recent double vision, significant discharge or watering of the eye.