REPEAT PRESCRIPTIONS ORDERING SERVICE

How do I order my repeat prescription ?

We have many ways to order your repeat medications :

1. NHS App - please register for the App (the same one you use to access your covid vaccination information). You can use this to access and order your repeat prescriptions. 
2. Patient Access - This is a separate online ordering portal which can be used via an app on your phone or on any computer or tablet device. Once you are registered on the site you will be able to order your repeat medications from a list showing all your personal prescription items. www.patientaccess.com  You will need to have a new access code issued to you by the practice to register with Patient Access. To do this please telephone the surgery after 10 a.m., or ask via our online consultation service, reception will need to confirm your identity. You can also arrange to have proxy access to a relative’s record, in order to do this please send in a letter from your relative to confirm. 
3. You can post or drop in your request to the surgery, there is a box outside the front door on the wall. 
4. You can also use our new online consultation Service, this is accessible via the button below. Please ensure you give the name, strength and dose of medication you wish to order. 

It takes  5 working days to process your repeat prescription request.

We are unable to accept prescriptions more than 2 weeks before they are due as we cannot process these.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Urgent Prescription Policy

Please try to plan ahead if you can. We recognise that some urgent requests are genuine, but many could be avoided with a bit of forward planning

Due to an increasing number of requests for repeat prescriptions to be issued urgently, priority will only be given for prescriptions that cannot be missed;

• eg diabetic medications
• inhalers
• angina sprays
• epilepsy medication.

Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely.

We will not issue urgent prescriptions for items that can be bought over the counter.

If your medication cannot be missed, the item will be issued as required and available to be collected not before 6.00pm.

I can't log in because it tells me I have a duplicate email address?How do I change my password for my Patient Access account?

Medicine Cabinet

Below is a list of useful medicines and dressings. It’s important to follow the manufacturer’s instructions so you know how much medicine to take or to give to children, and how often to give it. If you’re not sure, get advice from your pharmacist, GP or Health Visitor.

Never give the medicine more often than recommended, and don’t give any more than the stated dose.

Keep all medicines locked-up and out of the reach of children.

Paracetamol: Good for headaches, colds, sore throats and painful bruises.

Paracetamol Mixture: For relief of pain or fever in young children.

Sedative Cough Linctus: For dry or painful coughs – but not coughs caused by common colds.

Menthol Crystals: Add to hot water to make steam inhalations for treating catarrh and dry or painful coughs.

Vapour Rub: Again, for steam inhalations. Also useful for children with stuffy noses or dry coughs. Rub on the chest and nose.

Antiseptic Solution: One teaspoon diluted in warm water for cleaning cuts and grazes.

Antiseptic Cream: For treating septic spots, sores in the nose and grazes.

Calamine Lotion: For dabbing (not rubbing) on insect bites and stings and sunburn.

Dressing Strips: For minor cuts.

3″ Wide Crepe Bandage: To keep dressings in place. To support sprained or bruised joints.

Gauze Squares: For cleaning cuts and grazes.

Thermometer: For fevers.