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Changes to the appointments system

From Monday 3 March

We have developed a new acute team comprising doctors, and nurse practitioners. This team will be able to deal with all your acute, one off problems that arise that day.

This will free up your own GP who will have more appointments available to book ahead. He will deal with more routine, complex or on-going problems.

1.      Please only ring from 8.30 if you have an acute problem that needs treatment that day, we will have appointments available with our new acute team.

2.      We will also offer acute on the day telephone consultations if you feel the problem can be dealt with on the telephone.

3.      For routine or chronic on-going problems or any other query please ring between 10 a.m. and 6.30 p.m. don’t wait until the day you need to be seen to ring unless the problem is acute. All routine appointments will be made available up to 6 weeks ahead and this includes more bookable telephone consultation slots as well.

4.      Our receptionist will be asking for some brief information to allow them to help you find the best person for your needs. We have doctors, nurse practitioners, practice nurses and Health Care technicians/assistants, or we may be able to help you on the telephone, saving you a trip into the surgery. All our staff our bound by the strictest rules of confidentiality. If however you prefer not to give any information please just indicate this at the time of your call.

It may take a little while for the new system to start working effectively so we would like to thank you for your help and patience during this time of change.


  Preston Grove Medical Centre is a practice with 13,000 patients.  Through this new website we hope to improve our services to all our patients and enable you to find the information you require at the click of a mouse. 

(Site updated 14/04/2014)
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If you require an appointment on the day please ring between 8.30am - 9.30am. For book ahead appointments and general enquiries, please call after 9.30am whenever possible.

Telephone Advice
Your doctor will be happy to give you advice on the telephone when he/she is not consulting. The receptionist will ask you to leave a message and the doctor will return your call when time permits.

Out of Hours                               If you require urgent medical attention outside surgery opening times. Please call the NHS 111 Service. This free to call number is available 24 hours a day, 7 days a week, 365 days a year.

Test Results
Please telephone the surgery after 9.30am for your test results

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